FAQ
Find out answers to all your
air travel questions
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- Safety
What is ARG/US?
The Aviation Research Group (ARG/US) audits an operator’s maintenance records, flight history, insurance coverage, the frequency of aircraft inspections and an operator’s ability to meet or exceed FAA standards. Other factors include pilot training, flight hours and medical records. ARG/US has four rating tiers for operators: Does Not Qualify, Gold, Gold Plus and Platinum. All ARG/US-rated operators must provide the auditing firm with its latest records to ensure that they’re cleared before each flight.
What is Wyvern?
Wyvern Consulting provides services to operators in the U.S., the company offers different levels of audits that comply with aviation industry standards. Registered Operator is the entry-level program in which operators have their records on file in the Registered Standard PASS Program that Wyvern’s corporate, operator and broker clients have access to review.
Can I bring a firearm on my flight?
On Demand Jet requires prior notification to all firearms beforehand. Must have proper licenses and along with possible additional permits and certificate notifications for final destinations prior to departure.
- Payment
Do flights have to be paid upfront?
All charter trips are to be paid at the time of agreeing to the itinerary provided by On Demand Jet. On Demand Jet will pay the operator directly.
Operators also specify in what currency they want to be paid and must be paid in this form of currency. Any currency exchange fees are the sole responsibility of the Client.
How do I pay for my flight?
Charters are paid directly to the operators by On Demand Jet after the contract has been signed. Payment arrangements are made in the form of bank wire transfer or credit card.
How does cancellations/refunds work?
Refunds for charter flights are always pursuant to the Operators terms and conditions and On Demand Jet reserves the right to retain a cancellation fee in certain instances. Any currency exchange fee, foreign exchange rate difference, refund fees, transfer fees, wire fees, or bank fees are the sole responsibility of the Client receiving such refund.
- Scheduling
Can I make last minute changes to my flight schedule?
Many operators we work with are very flexible with dates and times and will hold the plane when you are running behind schedule. Please contact your Experience Manager immediately to coordinate what works best for you.
Can I charter an aircraft to Europe?
We help our clients book charters to Europe and around the world. Let us know your travel needs to give you the best experience.
How do I charter for a large group?
Please call us to find out the best options for your group for business or entertainment. We have private charter solutions for all your travel needs.
Does On Demand Jet offer empty legs?
Yes. Discounts are 25%-50% for certain days and destinations. Call 855-453-8669 or click here for more details.
- Amenities
Do you provide catering?
All catering must be submitted up to 2 days prior to your charter. Let us know your culinary diet restrictions for the best in-flight catering options for you and your charter guests.
What is our pet policy?
All pets must be pre-approved by our operators prior to departure. You may take pets to the U.K. with a valid passport. There are restrictions on arriving in the U.K. with pets which include a DEFRA approved carrier and to a DEFRA approved airport.
Can you help with in-flight catering and entertainment?
On Demand Jet provides the best in-flight catering and special requests for your next charter. Please contact us with more details to exceed expectations!
- Operations
How long has On Demand Jet been in business?
Over 9 years. The founder has been in aviation since 1999.
Can I be dropped off at the aircraft on the tarmac?
Most airports in the United States allow private charter passengers to be driven right up to the aircraft. Please coordinate with your ODJ Experience Manager prior to your day of departure.
Additional questions?
We’re here to make your journey as smooth as possible. Reach out to us using our Contact page at any time, for any reason. We’ll be glad to help in any way we can.
